Refund and Cancellation Policy

Last updated: June 5, 2026

This policy explains how Chey Cloud LLC handles payments, deposits, cancellations, refunds, and third-party costs for service work. A signed proposal, invoice, statement of work, or service agreement may include different or more specific terms. If so, the written project terms control.

1. Service-Based Work

Chey Cloud provides custom digital services, consulting, planning, configuration, design, web development, cloud systems, e-commerce setup, and operational work. Because these services often involve reserved time, strategy, custom work, and third-party costs, payments are not treated like physical product purchases.

2. Deposits and Upfront Payments

Deposits, retainers, discovery fees, setup fees, and milestone payments may be required before work begins. Unless a written agreement says otherwise, deposits and fees already earned for work performed, time reserved, planning completed, or third-party costs incurred are non-refundable.

3. Cancellation by Client

You may request cancellation by emailing contact@cheycloud.us. If a project is cancelled after work begins, Chey Cloud may retain amounts needed to cover completed work, reserved time, administrative work, third-party costs, and committed expenses. Any refund, credit, or remaining balance will be determined based on the project scope, status, and written agreement.

4. Cancellation by Chey Cloud

Chey Cloud may decline, pause, or cancel work if required information, access, approvals, or payments are not provided; if a request appears unlawful, misleading, abusive, unsafe, infringing, or outside our capability; or if continuing the project would create unacceptable business, compliance, security, or legal risk. If Chey Cloud cancels without cause before meaningful work begins, prepaid unused amounts may be refunded.

5. Third-Party Costs

Domain names, hosting, software subscriptions, app fees, advertising spend, payment processor charges, stock assets, platform fees, API fees, and other third-party charges are usually non-refundable once purchased or incurred. Third-party providers control their own refund policies.

6. Revisions and Acceptance

Revision limits, acceptance criteria, and support periods should be defined in the applicable proposal or agreement. Requests outside the approved scope may require additional fees.

7. Billing Questions

Billing or refund questions should be sent to contact@cheycloud.us within 10 days of the invoice, charge, or issue. Include your name, company, invoice number if available, payment date, and a clear explanation of the request.